Choquette CKS
  • 11-Mar-2020 to Until Filled (PST)
  • Ottawa, ON, CAN
  • Hourly
  • Full Time

Health benefits, Team lunches, Great work environment, Opportunity for growth


Dispatcher/Customer Care Specialist

Summary

The role is responsible for serving customers by efficiently dispatching technicians to service calls. This requires communicating with the technicians, and other team members. Timely service is paramount for delivering excellent customer service. 

Core Responsibilities

  • Prioritizes service calls and dispatches them to the appropriate service technicians.
  • Receive updates from technicians on time-in, time-out, and work times.
  • Follows up on different call statuses and assure completion of open jobs within acceptable delays, taking into consideration the specifics of the job. As needed, change the calls from complete to pending.
  • Monitors the overall efficiency of service and dispatch, (turnaround times, service delays, first visit service, etc.) advises CSRs so they can follow up with customers.
  • At the end of each day, schedules the next morning's first calls with each technician.
  • Dispatches assigned technicians for scheduled planned maintenance contracts.
  • As time sheets are sent in by technicians, investigates the variances and confirm work orders, times etc. to put through the information for payroll and the paperwork for data entry.

What you bring

  • High school graduation
  • Minimum 1 year of related customer service or dispatching experience
  • Previous experience with a current ERP system. 
  • Demonstrated ability and proficiency in MS Office suite of applications
  • Minimum 50 wpm.
  • Ability to concentrate and multi-task for long periods of time in a noisy environment
  • Ability to professionally, quickly and accurately process information.
  • Ability to lift or move up to 10lbs 

Why work for Choquette CKS

  • We are constantly expanding as a company so there are many opportunities for growth
  • We recognize and value high performance and encourage employee feedback
  • We provide a competitive compensation and benefits package.
  • Our people are hardworking, fun and collaborative and dedicated to the success of our business.
Choquette CKS
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